BlueShift Internet Limited Terms and Conditions

BlueShift Internet Limited - here to listen.
Raising your concerns / making a complaint.

We are fully committed to providing the highest possible levels of customer service we can. We always aim to provide a fully open, transparent and plain English approach to the provision of all of our products and services. To facilitate this, the information below can help you find what you need.

If you have a concern to discuss/resolve: Tell us and we will listen.
We are committed to providing the highest possible levels of customer service and in the unlikely event you should feel it necessary to inform us of any issue, concern, or complaint, please contact your account manager/designer/designated contact in the first instance. For most enquiries, they should be able to help you. Your account manager can normally provide you with the fastest and simplest ways to immediately resolve your issue, normally within 24-48 hours. To do this, please click here to contact us.

Making a complaint: Tell us and we promise to assist you promptly and efficiently.
Our company has been providing high quality IT and internet services to many customers over 7 years and the overwhelming majority are totally satisfied. We set very high standards of service for staff and customers. However, if you feel that for any reason we have not met your expectations, we would be keen to hear from you so that we can address your concerns as effectively as possible. Again, your account manager/designer can usually address any concerns or issues you may have and provide you with the fastest possible resolution of your concern, normally within 24-28 hours. To contact us, please click here.

Complaints process: Simple, clear and effective

1. If you need to raise a complaint, the first step is to tell us about your problem as detailed above.

2. We want to help you as effectively, fully, fairly and quickly as we can. If your concern is urgent, sensitive, remains unresolved (e.g. for 48 hours or more), or if you are still unhappy in any way please contact the department or duty manager.

3. If your issue is still outstanding, please send full details of your concern to complaints @ web-designuk.co.uk and we will investigate your issue fully on an open and fair basis, acknowleding your enquiry straight away. We will normally resolve all complaints as a priority, and in any case within 5 days.

4. Following this, if you feel your issue is not resolved completely, or if you are unhappy with how we handle your complaint, or if you wish to escalate your complaint for any other reason, please E-Mail complaint.escalation @ web-designuk.co.uk with details of your concerns and a director of the company will respond to your enquiry fully.

At all times, please send a copy of your concern in writing to our registered office address below.

Further steps: If you are still unhappy with our service and/or believe we have acted unfairly, improperly or in an incomplete manner when following the complaints procedure.
Once again, we are committed to assisting you resolve any concerns, complaints or issues you may have. If you have followed the above procedures and your complaint remains outstanding, and/or if you believe we have acted unfairly during the process, you can follow the procedure below.

Please note that you must have exhausted the above procedure and followed our complaints process fully before escalating your enquiry to any of the further steps. Your complaint must have remained outstanding for a period of months and you must address all concerns to us in writing, allowing a time period for us to respond. If you you have not followed the above process correctly, the organisations below will be unable to assist you and your complaint may not be resolved to your satisfaction.

As a company we are totally committed to operating in accordance with legislation. We will recover any and all incurred costs resulting from any individual or company that wrongfully issues legal procedings, threatens legal action without basis or acts in a slanderous manner. If you are still unhappy your next step is to appeal your decision with the board of directors of the company. Following this, you can opt to use the alternative disputeresolution scheme provided by Otelo. Details of the broadband ADR scheme, and our Otelo membership are provided below.

Broadband ADR scheme:
BlueShift Internet Ltd. T/As Taunton Broadband: For details of the Taunton Broadband ADR scheme please click here.

Otelo Membership
In accordance with the Communications Act 2003 BlueShift Internet Ltd. is a member of the Office of the Telecommunications Ombudsman (Otelo). Otelo web site

SLA (Service level agreement)
We offer an SLA for all dedicated server hosting customers. The details of this are available upon request. There is no SLA for any other service.

Reporting abuse of services
We aim to provide fully secure internet and IT services. If you feel your services are being abused, or if you want to report abuse of our services (such as the sending or receipt of unsolicited mail "spam") please contact us and we will investigate your concerns fully and promptly.

Company registration details:

Company registered address: 2nd Floor, Victoria House, Victoria Street, Taunton TA1 3FA. UK.

Director and data controller: Mr. M. Baker.
Tel/Fax: 01823 254211 E-mail: enquiries @ web-designuk.co.uk

© 2006 BlueShift Internet Ltd T/As Web-Design UK. All Rights Reserved.
VAT Registration No.: 753 1363 44. Registered Company Number 4997553.
Updated September 2006.